Describe the impact
Share the symptom, urgency, affected users, and expected result.
Problems we fix
Start with the problem, not a product.
When a form, account, spreadsheet, report, or integration is slowing the business down, you should not have to decide which technical specialty owns it. Choose the closest problem below and tell us what is happening in plain language.
Choose the closest match
Six common problems with a direct next step.
Each path explains the likely causes, what a focused diagnostic covers, and what a useful fix can look like. If several apply, start with the issue causing the most business impact.
01 · Fix
Missed website leads
Forms appear to submit, but the request never reaches the right inbox, CRM, or follow-up process.
Trace the lead path 02 · FixBusiness email and DNS
Mail goes to spam, records conflict, a domain change caused trouble, or nobody is sure which settings are authoritative.
Review email and DNS 03 · AutomateSpreadsheet workflow
Staff repeatedly copy, clean, reconcile, or re-enter the same information across sheets and business tools.
Map the workflow 04 · FixBroken integration
Two systems stopped sharing data, notifications vanished, or an API or webhook fails without a useful explanation.
Find the failed handoff 05 · BuildBusiness reporting
Important numbers require manual cleanup, multiple exports, or one fragile workbook before anyone can act on them.
Build a clearer report 06 · SecureAccount, access, and backup cleanup
Old users, shared logins, unclear recovery methods, weak MFA, or untested backups create avoidable operational risk.
Clean up access and recoveryA useful first engagement
Diagnose one real issue before expanding the scope.
The $99 Tech Diagnostic is for one unclear or frustrating technical issue. It focuses on what is failing, the systems involved, the practical risk, and the next correction worth making.
If the issue is already well defined, a direct fix may be a better starting point. Larger automation or software work is scoped separately before implementation begins.
How the work moves
From business symptom to documented next step.
Technical work stays tied to the outcome your team needs rather than growing into an open-ended project.
Trace the system
Review the configuration, data path, ownership, and likely point of failure.
Choose the correction
Repair, automate, build, or secure the smallest useful part first.
Confirm and document
Validate the result and leave a clear record of the work completed.
Questions
Before you start a request.
What if I do not know which technical problem I have?
Describe what your team expected to happen and what happened instead. We can start with a focused diagnostic and route the issue after reviewing the systems involved.
Do I need to replace my current software?
Not necessarily. Existing tools are kept when they can be repaired, configured, or connected responsibly. Replacement is considered only when the current setup cannot support the required outcome.
Can ICT Ironbyte help outside the Wichita area?
Yes. On-site availability focuses on Wichita and the surrounding area, while many software, automation, email, DNS, and IT issues can be handled remotely.
Should I include account credentials in the form?
No. Never include passwords, recovery codes, private keys, API secrets, or other credentials in the public intake form. Safe access can be arranged later if it is required for approved work.
Your next useful step
Tell us which business process is not working.
Use plain language. We will help identify whether the right path is a diagnostic, direct fix, automation, software build, or ongoing support.